CANCELLATION POLICY

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Last Updated: April 5, 2025

At BCOONS VENTURES LLP, we understand that plans change. If you need to cancel your order, please review the following guidelines to ensure a smooth process.

1. When Can You Cancel?

You may cancel your order only if it has not entered the shipping process.

Eligible for Cancellation:

  • Orders in "Pending" or "Processing" status.
  • Cancellation requests made within 12 hours of placing the order (for faster dispatch items).

Cannot Be Cancelled:

  • Orders marked "Shipped" or "Out for Delivery".
  • Custom or made-to-order lighting products (once production begins).
  • Special discounts or clearance items (unless defective).

2. How to Cancel Your Order

Option 1: Self-Service (Recommended)

  1. Log In Visit https://asalacenter.qa and sign in to your account.
  2. Go to "My Orders" Locate the order you wish to cancel.
  3. Select "Cancel Order" If the button is available, confirm your request.
  4. Confirmation You'll receive an email/SMS once the cancellation is processed.

Option 2: Contact Support

If the "Cancel" button is unavailable or you need assistance:

Email: info@asalacenter.qa (Include order # and reason).

3. Refund Process

  • Refund Timeline: 3–5 business days after cancellation approval.
  • Refund Method: Original payment mode (e.g., credit card, UPI, or wallet).
  • Exceptions: Bank processing times may vary (up to 7–10 days for some methods).

4. What If My Order Ships Before Cancellation?

If your order is no longer eligible for cancellation:

  • Refuse Delivery: Return the package unopened to the courier.
  • Initiate a Return: Follow our Return Policy for a refund/exchange.

5. Non-Cancellable Items

The following cannot be cancelled after purchase:

  • Custom-designed lighting fixtures (tailored to your specifications).
  • Clearance sale items (marked "Final Sale").
  • Gift cards or digital products.

6. Need Help?

For urgent cancellations or questions:

Email: info@asalacenter.qa

Address:
BCOONS VENTURES LLP
Room No. 12/9, Kolamangalam
Opposite AMLP School, Bavappadi
Valancherry, Malappuram, Kerala – 676552