Return Policy

Eligible Returns

• Timeframe: Request a return within 14 days of delivery
• Condition: Items must be:
• Order number or receipt required

Non-Returnable Items

• Custom/made-to-order lighting fixtures
• Clearance or "Final Sale" items
• Products missing original packaging or components
• Items damaged after delivery (improper installation, accidents, etc.)

Option A: Exchange or Replacement

• If you received the wrong item, we will exchange it with the correct product at no additional cost.
• If your item arrives damaged or defective, we will replace it promptly.

Option B: Refund

• If you prefer not to receive an exchange or replacement, you can request a full refund.
• Refunds will be processed to your original payment method after we receive and inspect the returned item.

Note: We do not offer cash/credit card refunds for returns.

Step 1: Contact Us

Email info@asalacenter.qa with:

• Your order number
• Photos of the item (if defective/wrong)
• Reason for return

Step 2: Get Approval

We'll respond within 24 hours with:

• Return authorization
• Shipping instructions (including address)

Step 3: Ship It Back

• Pack securely using original packaging
• Include all manuals, warranty cards, and accessories
• Customer pays return shipping unless it's our mistake

Step 4: Receive Your Exchange/Credit

• Processed within 5 business days after we receive your return
• You'll get email confirmation when complete

Defective/Wrong Items?

• Report within {days} days of delivery
• Email clear photos/video of the issue
• We'll send a replacement immediately (free return shipping)

Changed Your Mind

• You can return within 14 days
• Customer responsible for return shipping costs
• 15% restocking fee may apply