• Order Policy

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    • Order Policy

    At BCOONS VENTURES LLP, we’re committed to making your lighting purchase smooth, transparent, and hassle-free. Here’s everything you need to know about placing, modifying, and receiving your order.

    1. Placing Your Order

    Easy Online Booking:

    • Browse our curated lighting collection at asalacenter.qa
    • Select products, add to cart, and proceed to checkout
    • Double-check your shipping address, contact details, and PIN code before confirming

    Order Confirmation:

    • Instant email/SMS with:
    • Order number
    • Item details (including wattage/dimensions if applicable)
    • Payment summary (GST included)
    • Expected delivery date (based on your location)

    2. Order Changes & Cancellations

    Need to Modify:

    • Changes allowed within 1 hour of order placement
    • Cancellations possible before order processing begins (typically within 3 hours)
    • Note: Custom/bulky lighting items may process faster – contact us immediately if urgent

    Post-Dispatch Requests:

    • Once shipped, changes aren’t guaranteed
    • You may refuse delivery or initiate returns as per our Refund Policy

    3. Pricing & Payment

    Transparent Costs:

    • All prices in INR (inclusive of GST)
    • No hidden charges – shipping is free pan-India
    • Bulk/commercial orders: Get a custom quote at info@asalacenter.qa

    Payment Options:

    • Credit/Debit Cards
    • UPI (GPay/PhonePe)
    • Net Banking
    • COD Available (except for fragile/chandelier items over QAR5,000)

    4. Shipping & Tracking

    Dispatch Timeline:

    • Processed within 24 working hours (Mon–Sat)
    • Delivery Estimates:
      • Kerala: 2-3 days
      • South India: 3-5 days
      • Rest of India: 5-8 days

      Real-Time Tracking:

    • Track via:
      • Our website: Track Order
      • Courier partner’s portal (link provided in SMS)

    5. Issue Resolution

    Received Damaged Goods:

    • Do not accept visibly damaged packages
    • Notify us within 24 hours at info@asalacenter.qa with:
      • Photos of damaged item + packaging
      • Order number & delivery slip

    Wrong Item Delivered?

    • Contact us immediately – we’ll arrange free reverse pickup for exchanges

    Address Errors:

    • Incorrect details may lead to return shipments
    • Re-delivery charges (if any) apply

    6. Special Orders

    Need Custom Lighting Solutions?

    Got Questions?

    Feel free to contact us at: info@asalacenter.qa