• Refund Policy

    Last Updated: April 5, 2025

    At BCOONS VENTURES LLP, we want you to be completely satisfied with your lighting purchase. If you need to request a refund, please review this policy carefully to understand your options and our procedures.

    1. When Can You Get a Refund?

    Full Refund Available For:

    • Wrong item received (we sent a different product than what you ordered)
    • Damaged or defective items (must report within 48 hours of delivery with photos/video proof)
    • Item not as described (significant differences from our website photos/description)

    For these cases, we'll refund 100% of your payment plus return shipping costs.

    Partial Refund May Be Available For:

    • Minor cosmetic issues (like small scratches) – we may offer 10–30% refund if you choose to keep the item
    • Missing parts or accessories (we'll refund the value of missing components)

    No Refund For:

    • Custom or made-to-order lighting fixtures
    • Clearance or final sale items (marked during checkout)
    • Products damaged after delivery due to improper installation or misuse

    2. How to Request Your Refund

    Step 1: Contact us within 7 days of delivery at info@asalacenter.qa with:

    • Your order number
    • Clear photos/video showing the issue
    • Whether you want a refund or replacement

    Step 2: We'll respond within 24 hours with:

    • Return instructions (if needed)
    • A prepaid return label (for our mistakes)

    Step 3: If returning the item:

    • Pack it securely in the original packaging
    • Ship it back within 14 days of approval

    3. Refund Processing Details

    For cancelled orders (before shipping):

    • Refunds processed within 3-5 business days
    • Money returned to your original payment method

    For approved returns:

    • We inspect returns upon arrival (takes 1-2 days)
    • Refunds processed within 5-7 days after approval
    • You'll receive email confirmation when completed

    For defective item replacements:

    • We ship your replacement within 5-10 business days
    • Free shipping on all replacement orders

    Note: Your bank may take 2–10 additional days to show the refund in your account.

    4. Important Notes About Returns

    • Restocking fee: 15% for non-defective returns due to change of mind
    • Return shipping: Customer pays unless the return is our mistake
    • Original packaging: Required to avoid damage fees
    • Refused deliveries: Customer responsible for return shipping costs

    5. Need Help? Contact Us!

    For any refund questions or urgent requests:

    Email: info@asalacenter.qa

    We aim to make the refund process as simple and fair as possible. Most refund requests are resolved within 7–10 business days after we receive your return.

    Address:
    BCOONS VENTURES LLP
    Room No. 12/9, Kolamangalam
    Opposite AMLP School, Bavappadi
    Valancherry, Malappuram, Kerala – 676552