سياسة الضمان

At BCOONS VENTURES LLP, we stand behind every bulb, fixture, and chandelier we deliver. If something isn't right, here's our clear process to make it bright again:

1. HOW TO REPORT AN ISSUE

For fastest resolution:

Email: info@asalacenter.qa

Include in your message:

• Order number & date
• Clear photos/videos of the issue
• Detailed description (e.g., "LED panel arrived with cracked edges")

Alternative Options:

Visit our Kerala office (by appointment only)

2. OUR RESOLUTION PATH

Step 1: Acknowledgment

• You'll receive a unique ticket ID within 12 working hours
• Dedicated agent assigned to your case

Step 2: Investigation

Step 3: Solution Delivery

• Typical resolution within 3 business days
• Complex cases (like custom fixtures): 5-7 day timeline with daily updates

3. WHAT WE COVER

Valid Concerns

• Cracked/broken lighting fixtures (must show unboxing video)
• Electrical malfunctions (wiring, switches, etc.)
• Missing parts from modular lighting sets
• Significant color mismatch from product images

Exceptions

• Minor cosmetic scratches not affecting functionality
• Damage from improper installation
• Complaints filed 7 days after delivery
• Changes in personal preference

4. SPECIAL LIGHTING CASES

• On-site inspection available in Kerala
• Professional repacking for returns

5. YOUR RESPONSIBILITIES

• Preserve original packaging for damaged items
• Test electrical products within 48 hours of delivery
• Provide clear images showing:
• Damage/defect
• Product label/serial number
• Shipping label on box

WE DON'T TOLERATE

• Abusive language toward staff
• Fraudulent damage claims
• Serial complaint filing without cause

(Such cases may result in account suspension)

CONTACT

Email: info@asalacenter.qa

Registered Office:

BCOONS VENTURES LLP, Room 12/9, Kolamangalam Rd, Opp. AMLP School, Bavappadi, Valancherry, Kerala - 676552